Privacy Policy

Information we collect

Account information you provide when signing up (name, email, organization details); property and reservation data synced from your connected Lodgify account; guest conversation data (messages, names, contact details) handled on behalf of, and belonging to, the organization using the Service; and usage data about how you interact with the Service.

How we use information

To provide and improve the Service — including the AI guest assistant, approval workflows, and maintenance dispatch — to communicate with you about your account, and to comply with legal obligations. We do not sell personal data to third parties.

Data isolation between organizations

Each organization using pepperAssist is a separate tenant. Data belonging to one organization — including guest conversations, reservations, and connected-account credentials — is isolated from every other organization on the platform. Lodgify API keys are encrypted at rest.

Third-party services

We rely on third-party providers to operate the Service — for example, authentication, hosting, database, AI, messaging, and channel-manager integration providers. These providers process data only as needed to deliver their part of the Service.

Security posture

We isolate tenant data and encrypt sensitive credentials at rest. We are not currently SOC 2 certified — that is a maturity milestone ahead of us, not something we claim today.

SMS / text messaging program

If you are a vendor or contractor engaged by a property manager using pepperAssist, we may send you SMS text messages on that property manager's behalf to coordinate maintenance and service requests (for example, requesting a quote, confirming a scheduled visit, or relaying a message from the property manager or guest). Message frequency varies depending on service request activity. Message and data rates may apply. Reply STOP at any time to opt out of these messages, or HELP for help. Carriers are not liable for delayed or undelivered messages.

No mobile information collected for SMS purposes will be shared or sold to third parties or affiliates for marketing or promotional purposes. This does not include our service providers (such as our SMS platform provider) who process this data solely to deliver messages on our behalf.

Your choices

You can request access to, correction of, or deletion of your account data by contacting us (see Contact below).

Changes to this policy

We may update this policy as the Service evolves. Material changes will be reflected by updating the date at the top of this page.

Contact

A dedicated contact address isn't set up yet for pepperAssist — reach out via the "Request early access" section on the homepage in the meantime.